Developing Positive Assertiveness

Lesson 1: How to Develop Positive Assertiveness

• Three Basic Behavior Styles
• Can Behaviors Change?

Lesson 2: Ensuring Successful Change

• The Five Ps of Successful Change
• Are You Using the Right Maps?
• Self-Fulfilling Prophecy
• Positive Mental Imagery
• Programming Yourself for Success

Lesson 3: Feelings: The Emotional Part of Assertiveness

• The Emotions of Assertiveness
• Choice and Win-Win Relationships
• Talking About Feelings

Lesson 4: Changing Your Behaviors

• Choosing Assertive Words Carefully
• Body-Language Signals
• Stop Signs and Green Lights

Lesson 5: Expanding Your Assertiveness

• Four Assertive Styles
• Sending Assertive Messages
• Identify Styles to Enhance Communication

Lesson 6: Assertive Power Steps

• Four Steps to Assertive Communication
• Step 1: Repeat the Question or Statement
• Step 2: Command, Don't Ask
• Step 3: Add Emotion
• Step 4: Introduce Consequences

Lesson 7: Assertive Confrontation

• Defining the Problem
• Five Tools for Successful Confrontation
• Active Listening
• Goals for the Present and Future
• Give Yourself Credit for Success

Appendix

• Summary and Review
• Follow-Up Practice Exercises