Cursos firefly
Managing your time well is a crucial skill that can easily make or break a person’s success. A simple glance at the desks of various workers reveals different organizational and time management practices that individuals have adapted to their personality. In the Managing Time and Tasks training course you will learn how to increase your …
This one-day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes. You will learn how to communicate clearly and tactfully, explore appropriate resolution strategies, and establish a common-sense approach for preventing unnecessary conflict. Conflict cannot be avoided, either interpersonally, between work departments, or with customers. We all need to …
This one-day instructor-led Listening Skills Training course will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges. You will also learn ten steps to controlling emotional ‘hot buttons’ and the impact of good listening skills on productivity. Most people think that the only message that …
This one-day instructor-led Effective Team Meetings Training course teaches you about planning, facilitating, and conducting successful meetings. You will learn how to establish the purpose and agenda of a meeting, facilitate participants’ progress toward the meeting goals, improve their leadership abilities, facilitate situation analysis, brainstorm and make decisions, foster creative thinking and manage conflict among …
The Facilitating Virtual Meetings Training course is an interactive, instructor-led course that takes you through the initial starting point of planning your meeting, working through the key challenges of a virtual meeting and managing the technology by choosing your tools and understanding what to do when the technology fails. The Facilitating Virtual Meetings Training class, …
Today, the Administrative Assistant operates at a high level, often reporting to more than one person. In this one-day instructor led Valuable Administrative Assistant Training course, learn vital skills such as how to anticipate your bosses’ needs, be a communication liaison, act as a project manager, and operate as your boss’ information manager.
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply …
This course helps you recognize how to control your temper by thinking before speaking, waiting until you’re calm before expressing yourself, utilizing ‘I’ statements, understanding what a powerful tool forgiveness can be, and practicing relaxation skills and knowing when to seek help. The most successful people know how to manage their anger as well as …
Employers must approach workplace harassment prevention with extreme caution to reduce the risk of lawsuits, agency charges and penalties. Not only is training employees on harassment in the workplace required in many states by employment law, but it is also the first and foremost best practice in preventing legal risks associated with harassment. The Harassment …
This interactive Management Skills for Technical Professionals Training course is designed to help you make the transition from technical expert to people management. The building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job.
