Cursos firefly
This interactive Management Skills for Technical Professionals Training course is designed to help you make the transition from technical expert to people management. The building blocks of communicating, motivating, and delegating are clearly presented. In addition, completing the Technical Supervisor Action Plan will help you implement your new supervisory skills on the job.
In this interactive course, you will gain an understanding of the fundamentals of becoming an effective manager for your team. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. To perform the job well, the manager must understand the …
This course focuses on providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings. The three elements of this type of climate are Community, Influence and Openness. You will gain an understanding …
This instructor-led Quality Customer Service Training course helps both employees and managers improve their attitudes about customer service in five critical areas: Having a positive attitude toward customers Encouraging customer feedback Responding to customer problems Developing long term relationships Seeking to exceed customer expectations Whether your customer is across the country or across the hall, …
This interactive course explores how to adjust your own attitude as well as how to deal with negative people more effectively. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and …
This is a dynamic, interactive training course that gives you the skills to make the best hiring decisions – and avoid costly blunders. You will learn competency-based behavioral interviewing; using the accepted opinion that past and present behavior is the best forecaster of future performance. Whether you’ve performed 100 interviews or you are new to …
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization¡s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on …
This instructor-led course imparts the techniques to manage employees for maximum results — either individually or as a team. Employees who feel a sense of ‘ownership’ in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive …
Agile has made its way into the mainstream ¤ it’s no longer a grassroots movement to change software development. Today, more organizations and companies are adopting this approach over a more traditional waterfall methodology, and more are working every day to make the transition. To stay relevant in the competitive, professional world, it’s increasingly important …
PMI Agile Certified Practitioner (PMI-ACP) Boot Camp Read More »
Agile methodologies have become a mainstream component in the world of software development. Not surprising, Agile methods can be applied to many other types of business work. In our Agile Boot Camp for Non-Software Work, we apply agile techniques to addressing business processes, infrastructure, operations, and other types of work. While not a silver bullet, …
Agile Boot Camp for Non-Software Work: ICP Fundamentals Certification Read More »
