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Developing Positive Assertiveness

Course Description

This dynamic full-day class will help participants improve teamwork, focus discussions, and build relationships, but will also help individuals to become competent, constructive, confident, and perform at their best. Further, you will learn how to ask for what you need, handle confrontations gracefully, and put your ideas forward with confidence.

Highlights

  • Develop Positive Assertiveness
  • Ensure Successful Change
  • Feelings: The Emotional Part of Assertiveness
  • Changing Your Behaviors
  • Expanding Your Assertiveness
  • Assertive Power Steps
  • Assertive Confrontation

Target Audience

Any professional who wants to develop a confident communication style.

Course Outline

Lesson 1: How to Develop Positive Assertiveness

  • Three Basic Behavior Styles
  • Can Behaviors Change?

Lesson 2: Ensuring Successful Change

  • The Five Ps of Successful Change
  • Are You Using the Right Maps?
  • Self-Fulfilling Prophecy
  • Positive Mental Imagery
  • Programming Yourself for Success

Lesson 3: Feelings: The Emotional Part of Assertiveness

  • The Emotions of Assertiveness
  • Choice and Win-Win Relationships
  • Talking About Feelings

Lesson 4: Changing Your Behaviors

  • Choosing Assertive Words Carefully
  • Body-Language Signals
  • Stop Signs and Green Lights

Lesson 5: Expanding Your Assertiveness

  • Four Assertive Styles
  • Sending Assertive Messages
  • Identify Styles to Enhance Communication

Lesson 6: Assertive Power Steps

  • Four Steps to Assertive Communication
  • Step 1: Repeat the Question or Statement
  • Step 2: Command, Don't Ask
  • Step 3: Add Emotion
  • Step 4: Introduce Consequences

Lesson 7: Assertive Confrontation

  • Defining the Problem
  • Five Tools for Successful Confrontation
  • Active Listening
  • Goals for the Present and Future
  • Give Yourself Credit for Success

Appendix

  • Summary and Review
  • Follow-Up Practice Exercises

Single Course Price:
$695

Length: 1 Day
Delivery Method: Virtual Classroom
Schedule now

ALL ACCESS PASS FROM
$3,995
per license

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Upcoming Courses

Contact us to book a training.
We can plan a specific customized training session tailored to you or your organization's requirements, or we can sign up several students for a future class.

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Do You Have More Questions? We're delighted to assist you!

info@firefly.test

1-877-797-2799